The Role of Marketing: How Strategic Marketing Drives Business Growth and Supports Your Goals

15 MIN READ
Picture of Pete Tkachuk

Pete Tkachuk

Pete Tkachuk is a veteran marketing and entrepreneurial leader with over twenty years of expertise in crafting growth strategies for startups and enterprises. As Managing Partner at Advantagy, Pete oversees the firm’s growth strategy and business operations, drawing on his entrepreneurial insights as a co‑founder of Eventlyst.com and through his consulting work with numerous other startups.
The Role of the Marketing in Business Growth

Table of Contents

Your marketing team just delivered a perfect campaign. The creative is strong. Engagement is up. Brand awareness hit a new high. But revenue didn’t follow. This is a common scenario.

Most companies treat marketing as a support function. It creates graphics, runs ads, and generates leads. That framing is where results start to stall. The real role of the marketing is to shape which products you build, how you price them, where you sell, and how you position against competitors.

The issue is not underinvestment. It is execution without strategy. Research from McKinsey shows that companies that treat marketing as a core growth driver are twice as likely to achieve revenue growth of 5% or more. That difference comes from strategic use, not from running more campaigns.

This article breaks down what that role looks like in practice and how to make marketing accountable to business outcomes.

What You Will Learn

  • Marketing is a strategic growth function, not a support role. When positioned correctly, it informs market selection, shapes positioning, and improves how efficiently revenue is generated and retained.
  • Most marketing underperformance is structural, not tactical. Results suffer when marketing is accountable for outcomes but excluded from pricing, positioning, or go-to-market decisions.
  • Growth comes from systems, not isolated campaigns. Sustainable performance requires clear frameworks for demand generation, retention, measurement, and cross-functional collaboration.
  • Perfect attribution is rare, but strategic clarity is not optional. Effective marketing leadership connects activity to business outcomes through trends, patterns, and directional insight rather than relying on single-channel ROI.
  • Resource constraints force prioritization, not compromise. Companies that scale successfully focus marketing on the highest-impact initiatives instead of spreading effort thin across too many priorities.
  • External strategic support can accelerate progress. When internal capacity or expertise falls short, experienced external leadership can provide clarity, alignment, and structure without the overhead of a full-time executive.

What Marketing Actually Does (Beyond Advertising)

Marketing often gets reduced to its most visible activities: ads, social media posts, and campaign launches. These tactics matter, but they represent only a small part of marketing’s strategic role.

At its core, marketing connects your offering to real market demand. It guides how customers discover, understand, and choose your business.

This scope encompasses several interconnected functions that work together to drive growth.

Strategic Market Intelligence

Marketing provides the market insights that inform business strategy. This includes understanding customer needs, tracking competitive movements, identifying emerging opportunities, and recognizing threats before they impact revenue. When leadership asks “should we enter this market?” or “what do customers value most?”, marketing’s research and analysis should guide those decisions.

Another McKinsey research shows that roughly 80% of value creation at the fastest-growing companies comes from their core business. Companies unlock that value by expanding revenue from existing customers. Marketing’s intelligence function identifies where those opportunities exist and how to pursue them.

Positioning and Differentiation

Marketing defines how your company is positioned against alternatives in the market. This goes deeper than taglines or messaging. It’s about identifying the specific value you deliver that competitors don’t, then ensuring every customer touchpoint reinforces that differentiation.

In crowded SaaS and business services markets, positioning clarity often determines whether prospects consider you at all. Marketing creates the strategic framework that sales teams use to articulate value and that product teams use to prioritize features.

Demand Creation and Customer Acquisition

This is the function most people associate with marketing: making target audiences aware of your solutions and motivating them to engage. But effective demand generation requires strategic thinking about which channels reach your ideal customers, what messages resonate, and how to guide prospects through increasingly complex buying journeys.

Gartner’s 2025 CMO Spend Survey reveals that digital channels now capture 57.1% of paid media spend, up from 54.9% the prior year. This shift reflects marketing’s continuous adaptation to where and how buyers make decisions.

Customer Retention and Expansion

Harvard Business Review reports that “acquiring a new customer can cost 5 to 25 times more than retaining an existing one.” This makes retention a direct profitability lever. Marketing influences retention through customer communication, loyalty programs, and experience optimization.

This is where marketing moves from support to ownership. By shaping customer experience, setting expectations, and reinforcing value over time, marketing directly influences how long customers stay and how much they grow.

How Marketing Drives Business Growth: The Growth Mechanisms

Understanding marketing’s role requires clarity on how it actually drives growth. Marketing contributes to revenue expansion through five interconnected mechanisms.

Growth MechanismHow Marketing Drives ItMeasurable Impact
Market AwarenessMaking target buyers aware your solution exists through strategic outreach and contentIncreased website traffic, search visibility, brand recognition
Lead GenerationConverting awareness into qualified sales opportunities through targeted campaignsPipeline volume, lead-to-opportunity conversion rates
Competitive AdvantagePositioning your differentiation clearly so prospects choose you over alternativesWin rates, deal velocity, premium pricing ability
Customer RetentionEngaging existing customers to reduce churn and increase lifetime valueRetention rates, net revenue retention, customer satisfaction scores
Market ExpansionIdentifying and entering new segments, geographies, or use casesNew market revenue, market share growth

Creating Awareness That Drives Action

Business growth starts with visibility. McKinsey found that companies leading in customer experience achieved more than double the revenue growth of their competitors between 2016 and 2021. These customer experience leaders also recovered revenue faster after downturns, highlighting how marketing-driven awareness and reputation create resilience.

Strategic awareness building goes beyond volume. It’s about reaching decision-makers in your target accounts with messages that address their specific challenges. This often means content marketing that establishes thought leadership, SEO that captures high-intent searches, and targeted outreach that puts you in front of the right stakeholders.

Converting Interest Into Revenue Opportunity

Awareness alone doesn’t pay the bills. Marketing drives growth by converting interest into qualified opportunities that sales teams can close. This requires understanding your buyer’s journey: what information do they need at each stage? What objections must be addressed? What social proof builds confidence?

Effective demand generation aligns marketing and sales on what constitutes a qualified lead, establishes clear handoff processes, and provides the content and tools sales needs to advance opportunities. When this alignment exists, marketing becomes a predictable revenue engine rather than a source of friction.

This is where conversion rate optimization ensures traffic and demand are not wasted, but consistently turned into qualified opportunities.

Building Competitive Differentiation

In markets where buyers evaluate multiple options, positioning clarity determines whether you make the shortlist. Marketing drives growth by articulating why customers should choose you, not through generic claims about being “better,” but through specific value propositions tied to customer needs.

This differentiation must be consistent across every touchpoint: your website, sales conversations, product experience, and customer success interactions. When prospects encounter mixed messages, trust erodes and deals stall. Marketing orchestrates consistency that builds confidence.

Maximizing Customer Lifetime Value

McKinsey’s research shows that losing one customer requires acquiring three new customers just to compensate for the lost value. Marketing’s role in retention and expansion directly impacts your company’s economics and growth.

When organizations increase customer satisfaction by 20% or more, McKinsey found measurable downstream effects: cross-sell rates rise by 15-25%, share of wallet grows by 5-10%, and customer engagement improves by 20-30%. Marketing influences these outcomes through ongoing customer communication, loyalty programs, and structured feedback loops.

Marketing’s Strategic Role in Supporting Business Goals

Marketing doesn’t operate in isolation. Its primary function is translating business objectives into market-facing strategies that drive progress toward those goals. This requires clarity on what the business is trying to achieve and how marketing can contribute.

Aligning Marketing Strategy With Business Objectives

Every marketing plan should start with a clear understanding of business priorities. If the goal is entering a new market segment, marketing’s role includes segment research, positioning development, and targeted demand generation.

Profitability goals require a different emphasis. In that case, marketing often shifts focus away from pure acquisition and toward retention and expansion, where the unit economics are stronger. When the objective is competitive displacement, the role of marketing centers on differentiation and competitive positioning.

The challenge many teams face is that business objectives are not always clearly defined or communicated. In those cases, marketing must lead the conversation that creates strategic clarity.

Where Marketing’s Influence Should Extend

The CMO Survey highlights a persistent gap. Marketing leaders report broader responsibilities, yet marketing still has limited influence over core strategic decisions such as revenue growth, product innovation, and market selection. This disconnect creates an authority–accountability problem that frustrates many teams.

You may expect marketing to drive revenue growth while keeping pricing decisions separate. You may measure adoption without fully aligning marketing to the product roadmap. You may want competitive wins without involving marketing in go-to-market planning.

This kind of misalignment quietly limits marketing’s impact and weakens execution.

Marketing should have strategic influence, if not direct authority, over:

  • Pricing strategy: Pricing communicates value and positioning. Marketing insights on competitive benchmarks and perceived value should inform pricing decisions.
  • Product positioning and messaging: How features are described and prioritized affects buyer perception. Marketing and product must collaborate closely on positioning.
  • Target market selection: Marketing’s market intelligence should guide which segments the business pursues and how resources are allocated.
  • Customer experience strategy: Since experience directly impacts retention and expansion, marketing should help orchestrate the customer journey across all touchpoints.
  • Go-to-market approach: Whether to pursue direct sales, channel partnerships, product-led growth, or hybrid models affects marketing’s strategy fundamentally.

When marketing lacks influence over these decisions, it executes strategies it did not help shape while remaining accountable for results.

Cross-Functional Collaboration as Core Marketing Function

Marketing’s role increasingly involves orchestrating collaboration across functions. Customer journeys span marketing, sales, product, and customer success. Effective execution requires alignment on definitions, processes, and shared goals.

This means establishing clear frameworks for how functions work together:

  • Marketing and Sales: Service level agreements that define lead quality criteria, handoff processes, and feedback loops. Shared accountability for pipeline and revenue targets.
  • Marketing and Product: Regular collaboration on positioning, feature prioritization based on market feedback, and launch planning that aligns product development with market readiness.
  • Marketing and Finance: Structured budget planning cycles, agreed-upon ROI frameworks, and regular reporting that demonstrates marketing’s contribution to financial outcomes.
  • Marketing and Customer Success: Shared ownership of retention metrics, collaboration on customer communications, and systematic feedback loops that inform product and marketing strategy.

If you have not established these collaboration frameworks, marketing is forced to operate in silos. Expecting marketing to build and maintain this alignment is part of using the function strategically.

The Modern Marketing Landscape: Complexity and Evolution

Marketing’s role has expanded partly because the landscape has become dramatically more complex. Understanding this context helps explain why marketing requires greater strategic authority and more sophisticated resources than many organizations provide.

Technology Proliferation and Integration Challenges

The number of marketing technology solutions has grown from 150 in 2011 to over 14,000 in 2024. Today, almost every team is using some mix of AI, analytics, and automation in an effort to move faster and do more with less.

But these tools only create value when you implement them correctly and tie them to clear operating models. Evaluating, integrating, and optimizing marketing technology has become a strategic responsibility with real budget and operational consequences.

Data-Driven Decision Making and Attribution Complexity

Modern marketing generates vast amounts of data. The challenge is not access to information. It is turning that data into actionable insight and clearly connecting marketing activity to business outcomes. In B2B buying journeys that span months and involve 7 to 13 touchpoints, clean attribution remains difficult.

That is why demonstrating financial impact continues to be such a challenge. As a founder or CEO, you rarely get perfect attribution. Instead, you need clear frameworks that explain how marketing creates value, even when results cannot be tied to a single channel or campaign. This requires strong analysis and the ability to translate complex data into insights that support confident decision-making.

Privacy Regulations and Platform Dependencies

Marketing must navigate evolving privacy regulations that limit tracking and personalization capabilities. Third-party cookie deprecation, GDPR, and similar frameworks require marketing to rethink measurement and targeting approaches. At the same time, algorithm changes on major platforms can dramatically affect campaign performance overnight.

These dynamics mean marketing strategy must be more adaptive than ever. What worked last quarter may not work next quarter. Marketing’s role includes staying ahead of these shifts and adjusting tactics accordingly while maintaining strategic consistency.

Resource Constraints: The “Do More With Less” Reality

Gartner’s 2025 CMO Spend Survey shows that marketing budgets averaged just 7.7% of company revenue and remained flat after earlier reductions. Nearly six in ten CMOs said their budgets were insufficient to execute their strategy effectively.

This resource constraint creates a strategic problem. Organizations expect marketing to drive aggressive growth targets while operating with flat or declining budgets. The expectation to deliver more with less is not sustainable without clear trade-offs.

When Budget Constraints Force Strategic Choices

Limited resources require clear prioritization. Your business cannot pursue every opportunity at once, and neither can marketing. Strategic thinking means deciding where to focus based on what will create the greatest business impact.

This often requires direct trade-off decisions. If the budget supports three major initiatives but expectations include five, something must give. You can increase resources, extend timelines, or reduce scope. Marketing should surface these choices clearly so they can be decided intentionally.

The alternative is spreading effort too thin. When everything is a priority, execution quality drops, results weaken, and credibility suffers. Fewer initiatives executed well will always outperform a long list of under-resourced efforts.

The Case for Strategic Marketing Investment

When evaluating marketing spend, it helps to ground decisions in industry benchmarks. Gartner data shows that marketing budgets average 7.7% of revenue. If your company is investing well below that level, you are likely operating with fewer resources than competitors. Expecting aggressive growth while funding marketing below market norms creates a strategic mismatch that should be addressed explicitly.

The economics support marketing investment when it is done deliberately. McKinsey research shows that companies treating branding and advertising as a core growth strategy are twice as likely to achieve revenue growth of 5% or more, across both B2C and B2B. Companies where marketing is deeply involved in strategic planning grow 1.3 times faster.

This is not an argument for spending more by default. It is evidence that intentional, well-structured marketing investment can drive measurable business outcomes when aligned with clear priorities and execution discipline.

Overcoming Marketing’s Credibility Challenge

Marketing faces a perception problem. Despite data showing its strategic impact, many executives remain skeptical about marketing’s value. Understanding why this skepticism exists helps address it.

Why CEOs Trust CFOs But Question CMOs

A study by Fournaise shows that “80% of CEOs admit they do not really trust and are not very impressed by the work done by Marketers – while in comparison, 90% of the same CEOs do trust and value the opinion and work of CFOs and CIOs.” This trust gap did not happen by chance. It tends to stem from a few recurring factors.

  • Marketing impact is harder to measure with precision. Unlike finance or sales, marketing influence unfolds over longer time horizons and across multiple touchpoints. When outcomes are not clearly explained, skepticism fills the gap.
  • Outdated perceptions of marketing persist. Many executives formed their view of marketing when it was largely promotional. Without updating that mental model, marketing is still seen as a cost center focused on creative output rather than a strategic growth function.
  • Weak alignment with business objectives erodes confidence. When marketing operates in isolation or reports on activity metrics without tying them to revenue, growth, or market share, its value is harder to defend.

Together, these factors make it easier for leadership to trust functions that speak the language of finance and operations, while questioning marketing’s contribution.

Building Credibility Through Strategic Communication

Marketing credibility is built through how impact is communicated, not through volume of activity. As a founder or CEO, you should expect marketing to speak in terms of business outcomes, not marketing metrics.

  • Start with impact, not activity. Reporting should lead with contribution to pipeline, revenue, or growth, then explain how those results were achieved.
  • Tie metrics to outcomes. Clicks, impressions, or engagement only matter when they are clearly connected to opportunities, revenue, or retention.
  • Show direction, even without perfect attribution. In complex buying journeys, correlations matter. Marketing should explain patterns and trends, not hide behind incomplete data.
  • Prioritize consistency and transparency. Predictable delivery builds trust. When results fall short, clear explanation and course correction matter more than optimistic framing.

When marketing communicates this way, credibility compounds over time. You gain clearer visibility into what is working, what is not, and where to invest next.

When Marketing Needs External Support

Not every organization has the internal capacity or expertise to execute marketing at a strategic level. Knowing when to supplement internal teams with external support is a business decision, not a failure of leadership.

Trigger Points for Seeking External Expertise

External marketing support makes sense when it helps you move faster, reduce risk, or regain strategic clarity. Common signals include:

  • Strategy is crowded out by execution. If marketing is busy shipping tactics but no one is stepping back to guide priorities, positioning, or sequencing, external strategic support can restore focus.
  • Marketing lacks influence where it matters. When pricing, positioning, or market selection decisions are made without marketing input, an external advisor can help align leadership and bridge functional gaps.
  • You need experience you do not have in-house. Entering new markets, launching new business models, or adopting new technology often requires expertise that is faster to access externally than to build internally.
  • The organization is in transition. During periods of growth, leadership change, or market disruption, external support can provide continuity and objective guidance.
  • Results have plateaued. When performance stalls and internal teams are too close to the work to see structural issues, an outside perspective can surface blind spots and reset direction.

In these situations, external support is not a replacement for your team. It is leverage.

Fractional vs. Full-Time Marketing Leadership

Companies under $100M in revenue often face a common dilemma. They need senior marketing leadership but cannot justify or afford a full-time CMO. Fractional CMO models address this gap by providing experienced leadership with greater flexibility and lower fixed cost.

A fractional CMO typically works with the organization on a part-time basis, often 10 to 20 hours per week or month. Their role is to set strategic direction, mentor internal teams, and represent marketing at the executive level. This brings senior expertise and cross-industry perspective without the $250K to $400K commitment of a full-time executive. 

This approach works best when the organization already has capable marketing practitioners who need strategic guidance and executive-level alignment, not hands-on execution. The fractional leader provides structure, builds buy-in across leadership, and elevates marketing’s role, while internal teams execute day-to-day initiatives.

For a deeper breakdown of how this model works, see our detailed guide on fractional CMO leadership.

Defining Marketing’s Role in Your Organization

Marketing’s role isn’t identical across all companies. It varies based on company size, growth stage, business model, and industry context. Defining what marketing should do in your specific situation requires strategic thinking about what will drive the most business impact given your constraints and opportunities.

Early-Stage Companies ($2M-$10M Revenue)

In early-stage companies, marketing is often led directly by the founder or CEO, even when execution is shared with a small internal team or external partners. The focus is on establishing market presence, validating messaging, and building the foundations that will scale as the business grows.

Key functions:

  • Defining initial positioning and messaging
  • Establishing brand identity and guidelines
  • Building digital presence (website, content, basic SEO)
  • Testing channels to identify what drives qualified leads
  • Supporting sales with basic collateral and tools
  • Setting up measurement infrastructure

At this stage, marketing often has broad scope but limited resources. Success comes from finding the channels and messages that resonate most efficiently with your target audience and doubling down on what works.

Growth-Stage Companies ($10M-$50M Revenue)

Growth-stage companies move from experimentation to repeatable demand generation. Marketing’s role expands to include scalable systems, stronger measurement, and team structure that support predictable growth.

Key functions:

  • Scaling proven channels while selectively testing new ones
  • Implementing marketing automation and lead management
  • Establishing marketing and sales alignment, including clear SLAs
  • Building a specialized team across content, demand generation, and operations
  • Developing more advanced attribution and analytics
  • Supporting expansion into new segments or geographies

At this stage, the core challenge is scaling without losing efficiency. Marketing must demonstrate it can generate pipeline predictably and cost-effectively. Doing so requires more structured operations and measurement than what worked earlier.

At mid-market scale, marketing becomes a strategic business function. It should influence, and in some cases directly own, positioning, pricing, and market selection decisions. The role now requires more sophisticated operations, cross-functional coordination, and executive-level input.

Key functions include:

  • Strategic market planning and target segment prioritization
  • Competitive intelligence and positioning strategy
  • Comprehensive demand generation across multiple channels
  • Brand building and reputation management at scale
  • Customer marketing and retention programs
  • Marketing operations and technology optimization
  • Cross-functional collaboration frameworks

At this stage, marketing should be represented in strategic planning, not brought in after decisions are made. If marketing is still expected to execute without influencing direction, it signals an organizational maturity gap that limits growth efficiency and long-term impact.

Practical Frameworks for Articulating Marketing’s Value

If marketing feels difficult to evaluate, the issue is rarely effort. It is usually how value is framed and measured. The following frameworks help you assess marketing’s contribution in business terms, not activity metrics.

The Growth Contribution Framework

When asking what marketing actually contributes, anchor the discussion in specific growth outcomes.

  • Market intelligence
    Marketing should surface customer needs, competitive shifts, and market opportunities that inform where and how the business competes.
  • Demand generation
    Marketing is responsible for creating demand and converting it into qualified pipeline, not just awareness.
  • Competitive positioning
    Marketing defines differentiation and ensures it shows up consistently across sales conversations, product messaging, and brand touchpoints.
  • Customer retention and expansion
    Marketing supports growth beyond acquisition by reinforcing value, driving engagement, and supporting retention and upsell.
  • Market expansion
    Marketing tests and validates new segments, use cases, or geographies before the business commits significant resources.

Used consistently, this framework keeps marketing discussions focused on growth contribution, not channel activity.

The Authority-Accountability Framework

Marketing performance breaks down when accountability and decision influence are misaligned. As a founder or CEO, this is a structural issue to resolve.

If marketing is accountable for outcomes, it must have influence over the decisions that shape those outcomes.

  • Revenue growth accountability requires input into pricing and positioning
  • Pipeline ownership requires alignment with sales on lead definitions
  • Acquisition efficiency requires control over channel allocation

This framework clarifies that expanded influence is not about control. It is about ensuring decision rights match responsibility.

The Investment vs. Expense Framework

Marketing should be evaluated as an investment with expected returns, not a discretionary cost.

The right question is not how little to spend, but what level of investment produces acceptable returns.

  • Long-term channels like content and SEO create compounding value
  • Retention programs often produce outsized ROI relative to cost
  • Benchmarking spend against competitors highlights under- or over-investment risk

This framing shifts budget conversations from cost containment to capital allocation.

Moving Forward: Elevating Marketing’s Strategic Role

Marketing’s role in modern organizations is clear. It is no longer limited to promotion or execution. When positioned correctly, marketing informs strategic decisions, shapes market perception, and improves how efficiently growth is achieved. Companies that recognize this shift and design marketing accordingly build a durable competitive advantage.

For founders and CEOs, the takeaway is structural rather than tactical. Marketing performs best when its accountability matches its influence, when resourcing aligns with expectations, and when success is measured in business outcomes. Where those conditions are absent, performance will always appear inconsistent, regardless of effort or spend.

If you are reassessing how marketing fits into your growth strategy, Advantagy works with founders to clarify marketing’s role, align it with business objectives, and provide strategic guidance. If this is the challenge you are navigating, get in touch to discuss next steps.


Frequently Asked Questions

What is the main role of marketing in a business?

Marketing’s main role is bridging the gap between what your company offers and what your market needs, then orchestrating every interaction that shapes customer perception and drives growth. This includes market intelligence, demand generation, competitive positioning, customer retention, and strategic cross-functional collaboration. Marketing translates business objectives into market-facing strategies that drive measurable progress toward organizational goals.

How does marketing support business growth?

Marketing drives growth through five mechanisms: creating market awareness that makes target buyers aware your solution exists, generating qualified leads that convert into revenue opportunities, building competitive differentiation that wins deals against alternatives, maximizing customer lifetime value through retention and expansion, and identifying new market opportunities. Research shows companies with CMOs highly involved in strategic planning grow 1.3 times faster than those without this integration.

What’s the difference between marketing’s strategic and tactical roles?

Strategic marketing involves long-term planning, market selection, positioning decisions, and resource allocation that align with business objectives. Tactical marketing executes specific campaigns, creates content, manages channels, and handles day-to-day operations. Both are necessary, but many organizations mistakenly limit marketing to tactical execution while excluding it from strategic decisions—creating an authority-accountability gap that undermines effectiveness.

How should marketing’s success be measured?

Marketing should be measured against business outcomes, not just activity metrics. Key measurements include pipeline contribution (what percentage of opportunities marketing generated), customer acquisition cost trends, win rates and competitive displacement, customer retention and expansion rates, and market share growth. While perfect attribution is often impossible, establishing correlations between marketing activities and business outcomes demonstrates value more effectively than reporting campaign-level metrics in isolation.


References

Duke University’s Fuqua School of Business, The CMO Survey, 2025. “Marketers Claim a Broader Role and Increased Influence Amid Pressures.” https://cmosurvey.org/marketers-claim-a-broader-role-and-increased-influence-amid-pressures/

Gartner, 2025. “Gartner 2025 CMO Spend Survey Reveals Marketing Budgets Have Flatlined at Seven Percent of Overall Company Revenue.” https://www.gartner.com/en/newsroom/press-releases/2025-05-12-gartner-2025-cmo-spend-survey-reveals-marketing-budgets-have-flatlined-at-seven-percent-of-overall-company-revenue

Gartner, 2024. “Gartner CMO Survey Reveals Marketing Budgets Have Dropped to Seven Point Seven Percent of Overall Company Revenue in 2024.” https://www.gartner.com/en/newsroom/press-releases/2024-05-13-gartner-cmo-survey-reveals-marketing-budgets-have-dropped-to-seven-point-seven-percent-of-overall-company-revenue-in-2024

Harvard Business Review, 2014. “The Value of Keeping the Right Customers.” https://hbr.org/2014/10/the-value-of-keeping-the-right-customers

McKinsey & Company, 2023. “Experience-led Growth: A New Way to Create Value.” https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/experience-led-growth-a-new-way-to-create-value

McKinsey & Company, 2023. “The power of partnership: How the CEO–CMO relationship can drive outsize growth.”
https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-power-of-partnership-how-the-ceo-cmo-relationship-can-drive-outsize-growth

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